This Refund Policy explains how payments and refunds work for FCPSMed Premium subscriptions purchased through mobile app stores.
1. How you pay
Subscriptions are billed by Google Play (Android) or the Apple App Store (iOS). FCPSMed does not process cards directly.
2. Subscription renewal
- Plans renew automatically unless cancelled before renewal (typically 24+ hours prior).
- Manage subscriptions in Google Play or App Store settings.
- Uninstalling the App does not cancel billing.
Remember: Deleting your FCPSMed account does not stop store billing. Cancel in the store to avoid future charges.
3. Refund requests
Google Play: Refunds are handled by Google. See Google Play refund help.
Apple App Store: Use reportaproblem.apple.com or Apple Support.
4. When FCPSMed may assist
For billing issues (duplicate charge, premium not activated), email support@fcpsmed.com with:
- Registered email
- Store receipt / order ID
- Device type and App version
- Issue description
We verify subscription status and guide you through the store process. We cannot override store decisions.
5. Free trials & offers
Trials convert to paid price unless cancelled before trial ends.
6. No partial refunds
Except where law or store policy requires, no partial refunds for unused subscription time.
7. Account deletion
Account deletion does not cancel an active subscription — cancel in the store.
8. Changes
Latest version always in Profile → Help & Legal.
9. Contact