We're here to help. Check FAQ in Help & Legal first — many answers are there.
Contact methods
- Email: support@fcpsmed.com (primary)
- Website: fcpsmed.com
Support hours: We aim to reply within 1–2 business days (Mon–Fri, PST). Weekend messages are handled next business day.
Include in your message
- Registered email
- Device model & OS (e.g. Android 14)
- FCPSmed App version
- Steps to reproduce the issue
- Screenshots if helpful
- Google Play order ID (billing issues)
We can help with
- Login, password, account access
- Premium activation & billing issues
- Past papers, scores, progress sync
- Offline download & sync
- Notes, discussions, display issues
- Bugs & feature suggestions
- Account deletion
Billing & refunds
Payments via Google Play. See Refund Policy. We verify subscription status and guide you through the store process.
Medical / exam registration
We cannot provide clinical advice or official FCPS college registration guidance. Contact your examining body for eligibility and rules.
Privacy requests
Email support@fcpsmed.com with subject "Privacy Request". See Privacy Policy.
Emergencies
FCPSmed support is not an emergency service. For medical emergencies, call local emergency services immediately.